IN THE DRIVER'S SEAT
GREG MILLER, CSR P19, REDDING, CA
How long have you been a CSR with AmeriPride?
I worked as a manager with AmeriPride in the late 1990s in the Sacramento area. I relocated to Redding and worked with another company for several years. I returned to AmeriPride in December 2001. I have been a CSR for the company for almost 13 years now.
What areas/cities do you cover?
My primary areas are Redding and Corning, California.
On average, how many miles do you drive in a day?
On Mondays and Thursdays I average about 20 miles because my route is in town. On Tuesdays and Fridays, when I am out of town, I average about 120 miles a day.
What do you enjoy the most about your job?
I enjoy being a knowledgeable, professional and service-oriented employee. I feel like I was born to be a laundry guy, especially with AmeriPride, whose motto is People You Can Count On. I take pleasure in interacting with a variety of people and providing excellent service for my customers.
What is your favorite customer story or interaction?
This is an extremely difficult question because the answer is always changing. I say this because my route is not just a job; it is an extension of my life. I build relationships every day. A previous boss used to tell me that when I was at a customer’s stop, I wasn’t just a driver, I was the customer’s uniform employee. He also said that if I was wearing a uniform with our logo on it, I better be the best employee the customer ever had. Most customers respect honest and hard-working people, and they will be loyal to a service provider with those qualities. The relationships I have with my customers are like opening a new door every time I see them. Everyone has good days and bad days so I work very hard to be a bright spot for the people I meet. My attitude has helped me in countless ways. It has grown my route, and I get to share in so many different events in my customers’ lives. I hear about their weddings, newborn babies, families and vacations.
Do you have any pet peeves related to your truck?
My pet peeve is my own fault. If I’m in a hurry and forget to secure my hanger tote with a bungee cord, it falls over and hangers go everywhere and need to be picked up. That’s a biggie!
Do you have a system for organizing your truck?
Yes. Whenever possible, I put garments on first for safety. When I can, I build my customers’ loads before I begin delivery. This helps to reduce delivery time and makes it less likely that I’ll forget something. Finally, I try to complete all paperwork before leaving a stop. This helps me to not forget orders and such. It also saves time because everything for that stop is conveniently right there.
Since we’re in the business of laundering, do you iron your own clothes?
Yes, if I’m going to church or out for a nice dinner with my wife. But not when it comes to my work uniform. After all, I work for AmeriPride, and they take good care of me and my uniform!
When you’re not in the truck, what are your favorite hobbies?
I enjoy hiking, biking, disc golf and going on weekend adventures. When I have the chance, I also like to travel longer distances and see new places.
PEOPLE YOU CAN COUNT ON®
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